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Frequently Asked Questions
Can I return purchases?
We pride ourselves on quality so whenever your unhappy with a purchase we will always work with you to resolve any issues. Please do however bear in mind that as a natural product nothing will be perfect and cracks, imperfections and bends aren't always avoidable. If there is a genuine problem we will have the goods swapped or refunded asap. If goods are returned due to no fault of our then we do charge carriage return fees and in some cases an admin fee is applicable.
What’s the minimum order amount?
We sell our bamboo canes in set pack quantities so that we can price them competitively and save you money on shipping. This being said we will try our best to help you in any way possible.
What are your shipping costs?
Given the size and shape of our products shipping can be quite expensive so here at BS Bamboo we only charge £15 for 1-2 day delivery even when it costs us more.