FREQUENTLY ASKED QUESTIONS:
Q: Where do you get your bamboo canes from?
Both the species of bamboo cane that we
stock are imported directly from carefully vetted suppliers in China.
Q: How strong
is the bamboo?
Bamboo's tensile strength is 28,000 per square inch versus 23,000 for
steel. For this reason it is a primary building material in many Far Eastern countries
where it has been used for such purposes as scaffolding and houses.
Q: What species
of bamboo canes do you supply?
We supply the two most popular species of bamboo. Tonkin
and Mao. More information on these canes can be found by clicking the About Bamboo
link at the top of this page.
Q: How can I order?
Orders can be placed in one of two
ways:
• By contacting us via telephone or email (see contact details).
• Via our SECURE
online order service. Simply click on the our "Buy Online" link to be redirected
to our online catalogue where you will find a comprehensive list of all our sizes
and prices. From there you can select the items you wish to purchase and add them
to your “shopping cart” To pay for your goods you just need to click on the “checkout”
icon where our secure server will take you step by step through completing your payment
and delivery details.
Q: How do I know my payment details are secure?
Credit Cards transactions are processed using the Protx secure credit card system.
Protx
security measures:
Credit/debit card details are secured within 128-bit encrypted
sessions. Sensitive information is stored on a heavily encrypted database that is
protected by multiple government approved firewalls. The possibility of obtaining
sensitive information from the Protx VSP database is minimised due to high levels
of encryption; firewall security and the measures taken to ensure the information
is indecipherable.
When you get to the payment page, you will see a gold padlock appear
in the bottom right hand corner of your browser showing that the transaction is secure.
Q:
What is your delivery policy?
In most circumstances we will send Express via TNT..
Orders under £125 incur normal delivery prices. Orders over the value of £125 before
VAT have free standard delivery. Extra delivery prices may apply for certain UK locations
(eg. Highlands, Jersey etc).
Q: What is your returns policy?
In the rare event that you are not satisfied with
your order, the goods can be returned to us and the relevant value refunded to you.
Please be aware that in any event other than the goods being faulty, full carriage
costs, both for the original delivery and for collection and return of the goods
will be payable by you. Your statutory rights are not affected by these statements.
Q:
How long will I have to wait for my bamboo once you have received my payment?
Current
lead-times are usually 2-3 days from receipt of payment. Should their be any delay
in the despatch of your order a member of our team will notify you immediately
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